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RETURNS

Can I make a return?

You have the right to cancel an order within a period of no more than 30 days, without having to justify yourself for it, as long as they are not personalized items. The cancellation period starts on the day you receive the last item (or items) of your order.

How do I have to make the return?

You must fill in the following form and follow the steps indicated by it. You can send us the article (or articles) by the courier you want or even by post. These charges are paid by the customer.

Can I bring the items to a physical store?

Of course. You can make your return at the Ramón Sánchez-Pizjuán Stadium store. Where they will give you a proof of return. To do this you must present the articles and a copy of your order. Which can also present on mobile screen.

How long does it take for the refund amount to arrive?

Whether it is sent to our facilities or the return has been made in the physical store, the refund will be made through the same payment method selected in the online store (Paypal or Credit Card). Within 48-72 working hours from when we receive the items.

Why I have received the return of my order or part of it if it has not been sent to me?

If you have received a return of the entire order or a part it will be due to one of the following reasons:

- Stock break.

- Defective product in our facilities.

- Inventory management system failure.

For any of these reasons, your order can be automatically reimbursed, and you will receive an email with said reimbursement.

In the event that the system marks a purchase from us as a possible high risk of fraud, the purchase will be automatically refunded.

In what form of payment do you make the refund?

We will refund the amount in the same form of payment in which you made the purchase. In case of using a gift card, the amount will be made first on that gift card.

What items are not returnable?
Disks, CDs, games, computer equipment and stationery will only be returned if they are judged to be defective. In the same way, articles personalized to the buyer's taste (eg, silk-screened or personalized shirts, either with personal or player name), socks, as well as underwear, for hygiene reasons, will only be returned in the event that they are judged to be defective.

Why are the shipping costs not returned to me?

The refund will only be made for the amount of the items returned from the purchase, since shipping costs are considered a product already consumed by the customer.

What should I do if I have received a defective or defective item?
You must fill in the following form and follow the steps indicated by it.

I want to make a change to my delivery address.
You must fill in the following form and follow the steps indicated by it.

What should I do if I have received the wrong size or item?
You must fill in the following form form and follow the steps indicated by it.

Can I change the size or the article?
Exchanges of items are only allowed in the physical store of the Ramón Sánchez-Pizjuán Stadium. If you can not go to the store you must follow the following form  so that we can return the money.

What should I do if my order has not arrived?
You must fill in the following form where we will indicate your SEUR tracking number.